Bookings for parties / field trips are made by advanced reservations ONLY. A $200 non-refundable deposit is required to secure your reservation for 2-Hour Basic Parties and Field Trips. A non-refundable deposit of $300 is required for 3-Hour Prime Parties. A non-refundable deposit of $400 is required for 4-Hour Deluxe Parties. A $800 non-refundable deposit is required for all categories of private / corporate parties. 

All deposits are non-refundable and non-transferable. In case of cancellation, following rules will be applicable:

Basic, Prime & Deluxe Parties – Refund Policy

1. The deposit for a party cancelled 8 Calendar DAYS prior to the party date, due to emergencies or conflicts, can be used either i) to reschedule a new party ONLY one-time on any date (depending upon the availability of party rooms for your desired day and time) within a year from the original party date, or ii) to get a Playcious Gift Card with a value equal to the deposit amount. The amount on the Playcious Gift Card can be used for party booking, purchasing play passes, arcade credits or ordering food / drinks at Playcious Café.
2. The deposit for a party cancelled within 5-7 Calendar DAYS of its actual party date will NOT be refunded in any shape or form. However, only 50% of the actual deposit fee can be refunded in the form of a Playcious Gift Card if the party is canceled due to sickness of the birthday child/ren.
3.  In case a party cancellation is made within 4 Calendar Days of your party date, the following rules will be applicable: i) The party deposit will NOT be refunded in any shape or form; ii) A FULL payment of the remaining party balance will have to be made.

Private / Exclusive / Corporate Parties – Refund Policy

A different refund policy is applicable to private, exclusive, and corporate parties / events because we have to block off the entire facility so that regular parties/events cannot be booked and walk-in customers for general play cannot purchase play passes online. Because of this reason, we may suffer a significant loss of revenue in case a private party/event is cancelled 2-3 weeks before the actual event. It is, therefore, the following refund policy will be applicable:

1. The deposit for a party cancelled 21 Calendar DAYS prior to the scheduled party date, due to emergencies or conflicts, can be used either i) to reschedule a new party ONLY one-time on any date (depending upon the availability of the facility for your desired day and time) within a year from the original party date, or ii) to get a Playcious Gift Card with a value equal to the deposit amount. The amount on the Playcious Gift Card can be used for party booking, purchasing play passes, arcade credits or ordering food / drinks at Playcious Café.
2. The deposit for a party cancelled within 16-20 Calendar DAYS of its actual party date will NOT be refunded in any shape or form. However, only 50% of the actual deposit fee can be refunded in the form of a Playcious Gift Card if the party is canceled due to sickness of the birthday child/ren.
3.  In case a party cancellation is made within 15 Calendar Days of your party date, the following rules will be applicable: i) The party deposit will NOT be refunded in any shape or form; ii) A FULL payment of the remaining party balance will have to be made.