General Terms and Conditions
Please read Playcious Terms and Conditions and Refund Policy carefully.
All purchases / party bookings are location specific and not interchangeable. Play passes, monthly passes, gift cards, field trips and party reservations are only valid at the location they are purchased from.
Play passes, including the family pass, expire after your designated time slot is over. Arcade credits and redemption tickets DO NOT expire. Add-on attraction packages and bundles are valid for 3 months from the date of purchase.
Gift Cards can be used towards Playcious play passes, arcade and attraction packages, party bookings / private and corporate events, field trips and at Cafe Playcious. Gift cards are non-transferable, non-refundable and cannot be exchanged for cash. Any reservation or purchase made using your gift card will be subject to our normal booking / Playcious policies. We are not responsible if a Gift Card is lost, stolen, destroyed, or used without permission. Gift Cards expire 1 year from the date of purchase.
Party bookings, including private parties, are by advanced reservations ONLY and are subject to availability. 14 days’ notice is required for all party bookings. For any last-minute bookings or the ones within 14 days, please contact a Playcious team member and we will do our best to accommodate your request.
Playcious does allow party package downgrades 7-10 days before the party day if no change of room is involved, for instance downgrades from Active to Fun package as they are hosted in smaller rooms OR from Extreme to Supreme package as they are hosted in bigger rooms.
You may upgrade your party package provided 7-10 days notice is given. Package upgrades are subject to availability of the required party room.
Each party package includes the birthday child and accompanying parent(s) / guardian(s) in the guest count.
Children and / or adults exceeding the total number of guests included in the party package of your choice, will require an additional fee.
Weekday pricing EXCLUDES public holidays, including winter and spring breaks. Playcious reserves the right to charge the difference in price if the party package purchased for the date requested falls in the category of holiday package.
All party reservations must adhere to the allotted time slots. This time slot must be STRICTLY adhered to by all guests. All patrons are asked to vacate the Playcious facility at the end of their allocated time slot (this includes – but not limited to – the play area).
Liability Waivers must be filled out and signed for each member attending / entering Playcious and must be completed by the parent / guardian of age older than 18 years.
Playcious is a Parent-Supervised Facility. Parents / Guardians are responsible for their children at all times. Playcious is NOT responsible for any injuries to children resulting from unsafe or careless use of the playground equipment and furniture items (counters, tables and chairs) in café and party rooms.
Playcious is a SOCKS ONLY Facility. GRIP SOCKS are REQUIRED by all Children. All adults are required to wear either regular or grip socks. An adult can purchase regular socks for $2.00/pair + HST. Grip socks can be purchased at Playcious either online or at the front reception desk for $2.99 / pair + HST for general walk-in players and $2.49 / pair + HST for parties. All socks’ sales are FINAL. Special group rates are also available for grip socks based on party package type.
Playcious recommends all children wear pants, tights, or leggings (particularly for long way slides for safety reasons) to be able to access all attractions / areas of our indoor playground.
Playcious is a Nut-Aware Facility. We do not carry any items with nuts; however, we cannot guarantee that all items have been made in a nut-free facility.
Party booking parents/persons may bring outside FINGER FOOD only. However, a cleaning fee of $30.00 or $50.00 + HST may apply to regular parties and a $100 + HST cleaning fee will be charged to private parties. Whether a cleaning fee is applicable or not will be determined on the day of the party by Playcious staff based on the extent of cleaning required. Cafe Playcious offers a variety of finger food, snacks, beverages and caters for parties. Following rules are applicable to food and beverages:
- Gum, popcorn, small candies (all are choking hazards), Cheetos (cheezies, etc.), rice of different types, curry / gravy dishes and cakes with nuts are PROHIBITED.
- Hard drinks and drug substances are not allowed. If our staff finds alcohol or any drug substances being used at any time during your party at Playcious, it will result in an immediate dismissal of your party
- Smoking is prohibited in the facility
- Soft drinks in glass bottles are not allowed
- Food and Beverages must be consumed in your party room ONLY or in the designated area Playcious Management has approved.
- All catering orders must be confirmed and paid 7-14 days in advance.
Pizza is complimentary and included in our 2-hour basic, 3-hour prime, 4-hour deluxe birthday party packages, and private /exclusive party packages except the facility rental parties. Additional pizza can be purchased through Playcious. All pizza orders must be confirmed 7 days prior to your party date. Please note that Playcious serves Cheese Pizza only.
Party booking persons may bring their own cakes or they can be ordered through Playcious. All cakes must be cut by a Playcious party host with the Playcious provided knife for safety reasons.
- Cake orders are required to be submitted 10 days prior to your party date.
Playcious will provide cutlery, such as plates, napkins, and forks, for any food or cakes supplied by or ordered through Playcious ONLY.
Guests are allowed to bring their own decorations and balloons if they wish. You will be allotted approximately 10-15 minutes (20-30 minutes for private parties / 4-hour Deluxe Celebrations) prior to the start of your party to set up your party room. We do not allow tape, sticky tack, or thumb tacks to be used to hang your decorations. Any damage that requires repair to Playcious party rooms will be subject to a damage fee. Each party room is equipped with a metallic wall, and we will provide you magnets to hang your wall décor up on the wall. Playcious will not fill any balloons purchased outside of our facility.
Piñatas, confetti, sparkling candles, pets, food warmer, and helium tanks are not allowed due to safety reasons.
Decorations, partyware and balloon arrangements must be purchased in advance. Playcious requires a minimum of 2 – 3 weeks’ notice for all orders.
- Damaged or stolen Playcious RENTAL wall decorations may be subject to a damage / replacement fee.
No strollers are allowed. Strollers can be left in the cubby area. Playcious is not responsible for any lost or stolen items. You are requested to NOT leave any valuable items in your coats, jackets or bags left in the cubby area or unattended in party rooms or any other place in the facility. Please note that our facility is under 24-hour video surveillance.
Bags and backpacks, excluding small purses, are not allowed into the playground area. Please keep all valuables at home or in your vehicle. If you do require your bag for any reason, Playcious reserves the right to do a bag check prior to entering the playground to ensure everyone’s safety.
Absolutely no ALCOHOL or DRUG SUBSTANCES are allowed to be brought into the facility. If there are any alcohol or drug substances that are present at any time during your party at Playcious, it will result in an immediate dismissal of your party and legal actions may take place. Smoking is prohibited in the facility.
Any type of verbal or physical abuse or harassment towards Playcious guests and employees will not be tolerated! Playcious reserves the right to refuse your admittance to the facility or ask you to leave in the following cases:
- If the equipment is being used improperly.
- Your play is unsafe.
- If you are disrespectful / abusive towards others.
Playcious reserves the right to refuse or cancel a party booking at any time if it is not compliant to Playcious Policies.
If a child has an accident (due to not wearing diapers or wearing them improperly in case of young children), accompanying parents / guardians will be responsible for cleaning and sanitizing the affected areas of the playground. It will be followed by a thorough sanitization and disinfection work by Playcious staff. Playcious reserves the right to charge a fee to the child’s parents / guardians for any sanitization / disinfection work required in the event of an accident.
If you are have any questions, concerns or need to make any changes to your party please contact us by email or phone.
Vaughan Contact Information:
WhatsApp Number: 437-992-5277
Oakville Contact Information :
(905) 465 6996
WhatsApp Number: 437-990-6165