REFUND
POLICY

Bookings for parties / field trips are made by advanced reservations ONLY. A $200 non-refundable deposit is required to secure your reservation for 2-Hour Basic Parties and Field Trips. A non-refundable deposit of $300 is required for 3-Hour Prime Parties. A non-refundable deposit of $400 is required for 4-Hour Deluxe Parties. A $800 non-refundable deposit is required for all categories of private / corporate parties. 

All deposits are non-refundable and non-transferable. In case of cancellation, following rules will be applicable:

Basic, Prime & Deluxe Parties – Refund Policy

1. The deposit amount for a party cancelled 8 Calendar DAYS prior to the party date, due to emergencies or conflicts, is kept in the STORE VALUE under your account. The Store Value will be valid for one year from the day of cancellation. It can be used either i) to reschedule a new party ONLY one-time on any date (depending upon the availability of party rooms for your desired day and time) within a year from the original party date, or ii) to get a Playcious Gift Card with a value equal to the deposit amount. The amount on the Playcious Gift Card can be used for party booking, purchasing play passes, arcade credits or ordering food / drinks at Playcious Café.
2. The deposit for a party cancelled within 5-7 Calendar DAYS of its actual party date will NOT be refunded in any shape or form. However, only 50% of the actual deposit fee can be refunded in the form of a Playcious Gift Card if the party is canceled due to sickness of the birthday child/ren.
3.  In case a party cancellation is made within 4 Calendar Days of your party date, the following rules will be applicable: i) The party deposit will NOT be refunded in any shape or form; ii) A FULL payment of the remaining party balance will be taken from your credit card on file, or the balance amount will be demanded in case other ways of payment have been used.

Private / Exclusive / Corporate Parties – Refund Policy

A different refund policy is applicable to private, exclusive, and corporate parties / events because we have to block off the entire facility so that regular parties/events cannot be booked and walk-in customers for general play cannot purchase play passes online. Because of this reason, we may suffer a significant loss of revenue in case a private party/event is cancelled 2-3 weeks before the actual event. It is, therefore, the following refund policy will be applicable:

1. The deposit amount for a private party cancelled 21 Calendar DAYS prior to the scheduled party date, due to emergencies or conflicts, is kept in the STORE VALUE under your account. The Store Value will be valid for one year from the day of cancellation. It can be used either i) to reschedule a new party ONLY one-time on any date (depending upon the availability of the facility for your desired day and time) within a year from the original party date, or ii) to get a Playcious Gift Card with a value equal to the deposit amount. The amount on the Playcious Gift Card can be used for party booking, purchasing play passes, arcade credits or ordering food / drinks at Playcious Café.
2. The deposit for a party cancelled within 16-20 Calendar DAYS of its actual party date will NOT be refunded in any shape or form. However, only 50% of the actual deposit fee can be refunded in the form of a Playcious Gift Card if the party is canceled due to sickness of the birthday child/ren.
3.  In case a party cancellation is made within 15 Calendar Days of your party date, the following rules will be applicable: i) The party deposit will NOT be refunded in any shape or form; ii) A FULL payment of the remaining party balance will be taken from your credit card on file, or the balance amount will be demanded in case other ways of payment have been used.